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Retail Banking Branch Manager, Croydon
- UK - Surrey - Croydon
- £30000 - £35000 per annum + Bonus
- Full-Time Permanent
- Banking - Accounting
- Brighton
- 11-08-08
Job Description
Our client a leading UK bank has an excellent opportunity to join at Branch Manager level. Working within a busy high street branch you will be responsible for achieving and exceeding service, sales and control targets by managing, coaching and motivating the Branch team to deliver outstanding customer service. You will also ensure the branch team delivers results whilst following the Bank's service and sales processes and procedures.
Your main responsibilities will be:
· Using the Bank's appraisal tools and processes, to lead and motivate the branch team to achieve and exceed the branch targets, ensuring regular reviews are undertaken. This also involves coaching and training to build professionalism and knowledge.
· Implementing a Training and Development Plan for the team in line with the succession plan. Allowing staff to reach excellence and progress within the branch.
· Managing and adhering to the Bank's key control, credit, sales and service and operational processes and procedures, and make certain that the branch staffs are following processes and procedures.
· Developing and implementing business plan's to ensure that all customers receive the highest level of service and income for the Bank is maximised.
· Completing inductions for new staff and supporting their development, managing the resources of the branch to make sure it is working to maximum capacity to providing excellent customer service.
· Holding regular meetings with the team to encourage and motivate them, ensuring that sales opportunities and customer service are optimised.
Skills
Personal qualities are the key within this role for success. Our clients are looking for a result focused individual who consistently delivers a high level of customer service and quality sales whilst leading and motivating others to do the same.
To be successful in this role you will require:
· A good understanding of service, sales and control processes and procedures. Holding the ability to implement business plans to improve aspects effectively where required.
· Being able to develop, motivate, coach and support staff to ensure branch objectives and targets are reached and exceeded
· A good level of experience in leading, motivating and influencing successful teams allowing the branch to provide the very best customer service, meet individual customer needs and achieve service and sales targets.
· Strong communication skills and a passion to ensure branch staff are well trained and motivated, and have the latest information in order to provide the best service to the customers
Your main responsibilities will be:
· Using the Bank's appraisal tools and processes, to lead and motivate the branch team to achieve and exceed the branch targets, ensuring regular reviews are undertaken. This also involves coaching and training to build professionalism and knowledge.
· Implementing a Training and Development Plan for the team in line with the succession plan. Allowing staff to reach excellence and progress within the branch.
· Managing and adhering to the Bank's key control, credit, sales and service and operational processes and procedures, and make certain that the branch staffs are following processes and procedures.
· Developing and implementing business plan's to ensure that all customers receive the highest level of service and income for the Bank is maximised.
· Completing inductions for new staff and supporting their development, managing the resources of the branch to make sure it is working to maximum capacity to providing excellent customer service.
· Holding regular meetings with the team to encourage and motivate them, ensuring that sales opportunities and customer service are optimised.
Skills
Personal qualities are the key within this role for success. Our clients are looking for a result focused individual who consistently delivers a high level of customer service and quality sales whilst leading and motivating others to do the same.
To be successful in this role you will require:
· A good understanding of service, sales and control processes and procedures. Holding the ability to implement business plans to improve aspects effectively where required.
· Being able to develop, motivate, coach and support staff to ensure branch objectives and targets are reached and exceeded
· A good level of experience in leading, motivating and influencing successful teams allowing the branch to provide the very best customer service, meet individual customer needs and achieve service and sales targets.
· Strong communication skills and a passion to ensure branch staff are well trained and motivated, and have the latest information in order to provide the best service to the customers
- Jaime Brookes
- 00187195
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